TERMS OF SERVICE
Last updated: Nov 28, 2024
1. INTRODUCTION
These Terms of Service ("Terms") govern your access to and use of the digital goods and services provided by Pansoft Solutions ("we", "us", or "our") through our website. By accessing or using our services, you agree to be bound by these Terms.
Please read these Terms carefully before using our services. If you do not agree to these Terms, you must not access or use our services.
2. SERVICES AND DIGITAL GOODS
Pansoft Solutions provides various digital goods and services through our website. These may include software, digital tools, templates, and other downloadable content.
We reserve the right to modify, suspend, or discontinue any part of our services at any time without notice.
3. USER ACCOUNTS
To access certain features of our website or to purchase digital goods, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
You agree to provide accurate and complete information when creating your account and to update your information to keep it accurate and current.
4. PURCHASES AND PAYMENTS
All purchases made through our website are subject to the following terms:
a. By making a purchase, you represent that you are authorized to use the payment method provided. b. All prices are listed in the applicable currency and do not include taxes unless explicitly stated. c. Payment must be received in full before the delivery of any digital goods. d. All purchases are subject to our Refund Policy, which is incorporated by reference into these Terms.
5. REFUND POLICY
Our refund policy for digital goods is as follows:
a. Refund requests must be submitted within 3 calendar days from the date of purchase. b. To be eligible for a refund, you must provide proof of purchase and a valid reason for the refund request. c. Certain digital goods are non-refundable, including customized or personalized digital goods, digital goods that have been downloaded or accessed (unless defective), and gift cards or vouchers. d. Refunds, if approved, will be processed within 14 business days to the original payment method. e. If you have opened a dispute, refunds will not be processed under the normal procedure, and the case will be placed on hold for up to 30 days.
6. CHARGEBACKS AND DEBT COLLECTION
By making a purchase, you agree not to initiate a chargeback against Pansoft Solutions. If you dispute a charge with your payment provider instead of seeking resolution through our customer support, we reserve the right to:
a. Pursue debt collection against you for the disputed amount plus any additional costs incurred. b. Report the chargeback to credit reporting agencies, which may affect your credit score. c. Take legal action to recover the disputed amount and any associated costs.
If you have concerns about a purchase, please contact our customer support team to resolve the issue before initiating a chargeback.
7. INTELLECTUAL PROPERTY RIGHTS
All digital goods provided by Pansoft Solutions are protected by intellectual property rights, including copyright and trademark laws. Unless explicitly stated otherwise:
a. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from our website or digital goods without our prior written permission. b. The purchase of a digital good grants you a non-exclusive, non-transferable license to use the digital good for its intended purpose. c. You may not use our digital goods for commercial purposes unless specifically authorized.
8. USER CONDUCT
When using our services, you agree not to:
a. Violate any applicable laws or regulations. b. Infringe upon the intellectual property rights of others. c. Attempt to gain unauthorized access to our systems or other users' accounts. d. Use our services in any manner that could damage, disable, overburden, or impair our website. e. Transmit any viruses, malware, or other harmful code.
9. DISCLAIMER OF WARRANTIES
OUR SERVICES AND DIGITAL GOODS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
10. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, PANSOFT SOLUTIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE OUR SERVICES OR DIGITAL GOODS.
11. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Pansoft Solutions, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of our services, violation of these Terms, or infringement of any rights of another party.
12. TERMINATION
We reserve the right to terminate or suspend your access to our services at any time, without notice, for any reason, including but not limited to a violation of these Terms.
13. CHANGES TO TERMS
We may update these Terms from time to time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically to ensure you are aware of any changes.
14. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Pansoft Solutions is established, without regard to its conflict of law principles.
15. CONTACT US
If you have any questions about these Terms, please contact us.
By using our services, you acknowledge that you have read and understood these Terms of Service.